The Palace Hotel’s Royal Spa at Sun City Resort received international recognition as the Best Hotel Spa and Best Spa Design in South Africa as part the Haute Grandeur Global Spa Awards.
According to the resort, the awards set the benchmark for service excellence in 32 categories by reviewing spas in 172 countries and across seven continents. Each year, the adjudication panel receives and reviews feedback and personal ratings from guests before making their final selection of winners.
Commenting on the win, Brett Hoppe, Sun City Resort general manager, said they are honoured by this award.
“The Palace Hotel is one of the world’s truly iconic hotels, but despite being internationally renowned, it needed a bespoke spa to compete with other global five-star hotels.
“With the Royal Spa opening for the hotel’s 30th birthday in December 2022, The Palace can now offer that elevated experience that makes our guests feel like royalty, and they love every moment of it,” he said.
Sun City said that when it comes to the Best Hotel Spa category, the Royal Spa was rated according to its high level of professionalism and service excellence.
“Since it opened, the spa has impressed guests with the standard of the products and the sheer indulgence of its carefully curated treatment menu.
“Treatments range from massages to body wraps, skincare therapy and an Advanced Skin Clinic, which has up-to-the minute, world-leading skincare technologies, as well as basic maintenance such as waxing and tinting,” said the resort.
Spa owner Vivienne Marks said that being awarded as the Best Hotel Spa in South Africa underscores their unwavering commitment to delivering exceptional guest experiences.
“At the heart of our mission is the dedication to maintaining the highest standards of service and excellence. As recipients of this esteemed award, we pledge to consistently uphold and exceed the elevated standards that our guests have come to expect,” she said.
The resort also highlighted that its Best Spa Design was awarded for the visual sensory experience of the interiors and spa surroundings.
Sun City Resort revealed that 12 bedrooms in The Palace were transformed by interior architects David Muirhead & Associates into a spa which is deeply rooted in Africa and lends itself to a quiet sense of privacy and tranquillity.
“Tucked away in a secluded part of the hotel, the Royal Spa opens up to a lush green private garden surrounded by trees and hemmed in by a gently trickling stream. It is these outdoor elements which Muirhead chose to celebrate and use as the focal point, along with selected artworks.
“The finishes of neutral marbles and natural timbers merge in simplicity, with subtle lighting toned down to set a relaxing mood. The calming comfort of the stylishly decorated interiors add to the peaceful, bespoke experience that oozes relaxation in every corner,“ said the resort.